24 Hour
Telephone Banking
(888)474-3762

DIRECT ACCESS to all of your account information through any touch-tone phone.
 
It’s easy. All you need is a touch-tone phone and a Personal Identification Number (PIN). Initially, your PIN is the last 4 numbers of your Social Security number for personal accounts, or the last 4 numbers of your Federal Tax ID# for commercial accounts.

If you haven’t already done so, we encourage you to change your PIN at your earliest convenience for added security. 

The 24 Hour Tele-Banking is a FREE service where you will be able to make account balance inquiries, find out if a specific check has been paid, or find out the status of deposits and checks.

Telephone Banking Product Features and Customer Benefits

Bank-by-phone service 1-888-4-Sherman (Toll Free) [1-888-474-3762]

Product Features

• Customers can call the Telephone Banking line 24 hours a day from any touch-tone phone and respond to the easy-to-use voice prompts.
• Customers can assign their own personal identification number. Transactions are confidential and secure.
• Telephone Banking transactions are listed on the statements of the accounts involved, making record keeping easy.
• No bank fees or phone charges
• New accounts automatically include the ability to access Telephone Banking

Telephone banking permits a customer to:

• Make account balance inquiries
• Make transaction inquiries, including the date and amount of most recent transactions
• Get information on deposit interest earnings
• Transfer funds between accounts

24 Hour Telephone Banking

For access to the 24 hour Telephone Banking dial: 1-888-474-3762 Toll Free A friendly voice will greet you and ask you to select one of the following:		Select 1 for English Select 2 for Spanish		Select 1	Specific Account Information
				Select 2	Additional Banking Services
1a:  You will be asked to enter your Personal Identification Number (PIN) which is your security so only you can access your account information.	1b.  You will be asked to select the type of account.  1-Checking, 2-Savings, 3-Certificate of Deposit, or 4-Loan			1c.  You will be asked to enter your account number next.

You will now be asked to select from the following list:
Select 1	If you want an account balance.  Balance available for checking, savings, certificates of deposit, or loan accounts.
			Select 1	To list all items in history since last statement
Select 2	If you want additional information about your interest bearing account such as maturity date, interest paid to date, accrued interest, and current interest rate on the account.		Select 2	To request a specific check to review.
			Select 3	To review your last deposit
Select 3	If you want to review the account history information since your last statement.  Available for checking and savings accounts only.		Select 4	To review your last withdrawal
			Select 5	To review ACH history since last statement
Select 4	If you want to transfer funds between checking and savings.		Select 1	If you want to transfer funds between a checking and savings account.
			Select 2	Presently, loan payment activity is NOT available on the system.  Will be available in the future.
Select 5	If you want to change the Personal Identification Number on the account you selected.		Select 9	If you want to return to the previous menu list.
Select 9	If you want to return to the previous menu list.
6 - Additional Functions (Not yet available) 7 - Leave a Message 0 - Talk to a Customer Service Representative during regular business hours only.  (8-5, M-F)

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